How 3 Retailers Are Reshaping the Customer Experience Amid COVID-19

2/6/2020

June 23, 2020 • Webinar 2pm ET
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The entire retail ecosystem has been affected by the COVID-19 pandemic—from temporarily closing doors, to adjusting overall operations, to a change in shoppers’ behavior as customers practice social distancing.
This crisis has set the stage for a new way of working, that could actually benefit retailers and their customers to come. In this webinar, explore the new challenges across retail and learn how to best position your company in this new climate. Webinar highlights include:

How to uncover customer data that matters
The importance of a data-driven operating model
How to prepare the customer journey for success in 2020

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About the Author

Passionate about
creating quality learning opportunities for the Northern Lights College community.
Tracy Donnelly, Dean of Continuing Education,
has been working in education since 1993 and higher education since 2009.