​Continuing Education Withdrawal Policy

This policy applies to all Continuing Education (CE), work force training (WFTR), helicopter type training (ROTO), and welder testing and practice (WELD) courses. Please see the Tuition Deposits, Deadlines, Refunds and Penalties Policy (F-4.03) for all other programs.

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NLC cancels the course

• 100% refund of all tuition and fees paid.

Student cancels the course

• General refund policy: Full refund including textbooks and supplies if written notification is received five business days or more prior to the start of the class. Notification should be sent to Continuing Education at ce@nlc.bc.ca​  No refund for cancellations that are four business days or less prior to the start date of class or for non-attendance.
• Online courses: No refund for online courses that have been logged into or that have not been completed within the time limit of the online course regardless of individual course or courses in a bundle. Exam retakes are available for a fee of $50.00. 
• Safety training: Full refund if written notification is received by the registration cut off date. Notification should be sent to Continuing Education at ce@nlc.bc.ca
  No refund for cancellations that are after the registration cut off date or for non-attendance. ​
• Backflow Assembly Tester or Commercial Vehicle Inspector (CVIP & DIF): Full refund if written notification is received by the registration cut off date. Notification should be sent to Continuing Education at ce@nlc.bc.ca
  No refund for cancellations that are after the registration cut off date or for non-attendance. 
• EC Council Return Policy:
  a. Items ordered past 30 days will be considered ineligible for return.
  b. Individual items may only be returned if code(s) have not been activated/redeemed.
  c. Bundled items may only be returned if all associated codes in each bundle have not been redeemed.
  d. Bundles may not be returned for a partial refund if one or more codes from the bundle have been redeemed.
  e. All individual or bundles codes issued in an order eligible for return will be verified as “unused” and “cancelled” by EC-Council within the online system, prior to a refund.
  f. EC-Council will confirm cancellation of the a license code(s). Please allow up to 2 - 3 business days for processing and confirmation of each cancellation request.
  g. A credit for the value of the returned license code(s) will be processed at the end of the active calendar month.
  h. A $2.00 per code order cancellation fee for “unredeemed” codes eligible in a returned order will apply. 
• Niagara Institute Refund Policy:  Full refund including textbooks and supplies if written notification is received 21 business days prior to the start of the class. Notification should be sent to Continuing Education at ce@nlc.bc.ca​
  Fee schedule within 21 days cancellation/rescheduling is as follows:
  20 - 6 business day prior to the start of class - $250.00 cancellation fee or $125.00 rescheduling fee or $0.00 for substitution.
  5 - 1 business days prior to the start of class - $500.00 cancellation fee or $250.00 rescheduling fee or $125.00 for substitution.
  Within 24 hours/ No Show - no refund for cancellation or 50% fee for rescheduling fee or $125.00 for substitution.

Refund payments

• Students will have the option to register in an alternate course when dropping and apply any balance to the new registration.
• All refunds can be issued to the original Visa, MasterCard, or debit card providing an original payment receipt is provided. All other refunds will be issued by cheque within 10 business days of when the de-registration occurs.

Sponsorship

• Refunds are issued to students unless a formal sponsorship agreement is on file with NLC.
• Sponsorships may be withdrawn in writing prior to the first day of classes. After that, the sponsor is responsible for full payment.
• Find more information about sponsorship

Corporate training

• Refunds for corporate training are defined in the contract for services.