NORTHERN LIGHTS COLLEGE CONTINUING EDUCATION
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Customer Service

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CA$119.00
CA$119.00
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All facets of industries, whether it be financial, retail, healthcare, education, manufacturing, or government, provide services to people. Customer needs for specific types of services vary by industry, however the quality of service that is provided determines if your customers are satisfied and will continue to patronise your business. In today’s economy “Customer Service” is a critical component of competing effectively. 

You will learn crucial skills to be able to offer strong, consistent service to customers.

6 Course Hours


*See below for the Job Outlook


Learning outcomes:

- Recognize how your attitude affects customer service

- Identify your customers’ needs

- Use outstanding customer service to generate return business

- Build good will through in-person customer service

- Provide outstanding customer service over the phone

- Connect with customers through online tools

- Deal with difficult customers


IMPORTANT INFORMATION

*All prices are subject to GST

*The minimum student requirement is 5 students. If the minimum is not met the class will be cancelled three days prior to class start date.


COURSE SCHEDULE

Keep checking back for future dates!


TO REGISTER

Please call 1-866-463-6652 with the Registration Code or visit us on campus.


Refund & Withdrawal Policy

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*Click below to view the BC Labour Market Outlook which includes job descriptions, wages & the related NLC courses that will help secure your future career:
Food and Beverage Servers
File Size: 303 kb
File Type: pdf
Download File

Administrative Assistant
File Size: 288 kb
File Type: pdf
Download File

Executive Assistant
File Size: 284 kb
File Type: pdf
Download File


​Related Courses

Customer Service Fundamental (Online)

CA$145.00

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