Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
6 Course Hours
*All prices are subject to GST.
*Please bring notebook and pen/pencil
*The minimum student requirement is 5 students. If the minimum is not met the class will be cancelled three days prior to class start date.
Please keep watch for future dates!
We are committed to offering you customized training that fit your needs.
This course can be customized, whether it is the time, place or content.
For more information on customized training, contact us at email@example.com
DID YOU KNOW…. your organization may be eligible for training funds through the BC Employer Training Grant
Please call 1-866-463-6652 with the Registration Code or visit us on campus.