Managing Customer Service (Online)
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
*See below for Job Outlook
24 Course Hours
Students will need their own computer or access to one with the courses system requirements in order to take this course. The system requirements can be found by clicking on the link in the registration area below.
To register for the course please click the link below
https://www.ed2go.com/northern/online-courses/managing-customer-service-self-paced/
Northern Lights College works with trusted third party education providers to deliver current and relevant online courses. We pride ourselves on ensuring the appropriate security measures are being conducted to keep your personal information safe. To learn more about NLC's policies visit https://www.nlc.bc.ca/policies
Providers outside of British Columbia follow their individual privacy regulations, which you can review by visiting https://www.cengage.com/privacy/
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