Achieving Success with Difficult People (Online)
This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
*See below for the Job Outlook
**Both Instructor Led and Self-Paced options are available**
24 Course Hours
Students will need their own computer or access to one with the course system requirements in order to take this course. The system requirements can be found by clicking on the link in the registration area below.
To register for the course please click the link below
https://www.ed2go.com/northern/online-courses/achieving-success-with-difficult-people/
Northern Lights College works with trusted third-party education providers to deliver current and relevant online courses. We pride ourselves on ensuring the appropriate security measures are being conducted to keep your personal information safe. To learn more about NLC's policies visit https://www.nlc.bc.ca/policies
Providers outside of British Columbia follow their individual privacy regulations, which you can review by visiting https://www.cengage.com/privacy/
*Click below to view the BC Labour Market Outlook which includes job descriptions, wages & the related NLC courses that will help secure your future career:
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