Customer Service Training (Online)
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
15 Course Hours
Students will need their own computer or access to one with the courses system requirements in order to take this course. The system requirements can be found by clicking on the link in the registration area below.
To register for the course please click the link below
ed2go.com/northern/online-courses/customer-service-training/
Northern Lights College works with trusted third party education providers to deliver current and relevant online courses. We pride ourselves on ensuring the appropriate security measures are being conducted to keep your personal information safe. To learn more about NLC's policies visit https://www.nlc.bc.ca/policies
Providers outside of British Columbia follow their individual privacy regulations, which you can review by visiting https://www.cengage.com/privacy/
