Handling a Difficult Customer
With this course you will learn skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.
6 Course Hours
*All prices are subject to GST.
*Please bring notebook and pen/pencil
*The minimum student requirement is 5 students. If the minimum is not met the class will be cancelled three days prior to class start date.
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Please call 1-866-463-6652 with the Registration Code or visit us on campus.