NORTHERN LIGHTS COLLEGE CONTINUING EDUCATION
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Handling a Difficult Customer

SKU:
CA$119.00
CA$119.00
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With this course you will learn skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others.

*See below for Job Outlook

6 Course Hours

IMPORTANT INFORMATION
*All prices are subject to GST.
*Please bring notebook and pen/pencil
*The minimum student requirement is 5 students. If the minimum is not met the class will be cancelled three days prior to class start date.


COURSE SCHEDULE
Keep checking back for future dates!


TO REGISTER
Please call 1-866-463-6652 with the Registration Code or visit us on campus.


Refund & Withdrawal Policy
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*Click below to view the BC Labour Market Outlook which includes job descriptions, wages & the related NLC courses that will help secure your future career:
Administrative Assistant
File Size: 288 kb
File Type: pdf
Download File

Executive Assistant
File Size: 284 kb
File Type: pdf
Download File


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Related Courses

Customer Service

CA$119.00

Customer Service Fundamental (Online)

CA$145.00

Phone Etiquette

CA$79.33

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