FSG - Customer Service Training
Course Description
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Course Hours
15
Offering Dates
open enrollment
Course Delivery
Online learning and consists of reading, assignments and knowledge quizzes.
Learning outcomes
· Learn what it takes to provide the best service the first time.
· Identifying who your customers are.
· Learn what motivates customers.
· Discover the secrets of superb customer service.
· Identify what you can do to capitalize on consumer expectations.
· Visualize how you can help your organization grow.
· Discuss the secrets to efficient and friendly customer service.
· Report the importance of clear and direct communication.
· Learn how to revive a troubled customer service program.
· Describe how to take your employees to the next level.
· Learn the best ways to reward and motivate.
System Requirements
Hardware Requirements:
- This course can be taken on either a PC, Mac, or Chromebook.
Software Requirements:
- PC: Windows 10 or later.
- Mac: macOS 11.0 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
- Adobe Acrobat Reader
- Software must be installed and fully operational before the course begins.
Other:
- Email capabilities and access to a personal email account.
